Privacy Policy – GreenBloom Energy
1. Overview
At Pickwell Enterprises Pty Ltd trading as GreenBloom Energy, your privacy is important to us. This Privacy Policy outlines how we handle your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By engaging with our website, services, or platforms, you acknowledge and consent to the practices described below.
2. Changes to This Policy
We reserve the right to update or amend this Privacy Policy at our discretion. Any changes will be published on our website. Your continued use of our services indicates your acceptance of the revised policy.
3. Why We Collect Personal Information
We collect personal information for purposes directly related to our operations, including:
- Primary Purpose: To deliver and manage our energy efficiency services to you.
- Secondary Purposes:
- Time Savings
- Quality Assurance
- Regulatory Compliance
- Customization and Flexibility
- Post-Solar Support
- Single Point of Accountability
- Safety Protocols
- Innovative Solutions
4. Information We Collect
We may collect the following types of personal information:
- Full name
- Contact details (email, phone number, address)
- Payment and billing information
- Identification documents where necessary
- Usage or service-related data
- Sensitive information (only with your express consent)
5. How We Collect Information
Your personal data may be collected:
- Directly from you (e.g. through forms, calls, emails or our website)
- When you register, request services or submit inquiries
- From third parties acting on your behalf
- Via cookies and usage tracking on our platforms
- From government agencies or publicly available sources
- From service providers, partners or affiliates
If we collect information about you from someone else, we will inform you where required by law.
6. Third Party and Indirect Collection
If you provide us with someone else’s personal information, you must have their consent to do so and confirm that they are aware of and agree to our Privacy Policy.
We will destroy unsolicited information that we are not legally permitted to retain.
7. Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 18. If we learn we have done so, we will delete it as soon as reasonably possible.
8. Anonymity and Pseudonymity
Where possible, you may choose to interact with us anonymously. However, this may limit your access to certain services or support.
9. Retention and Destruction
We retain personal data only as long as necessary to fulfil our business or legal obligations. If personal data is no longer required, we will securely destroy or de-identify it unless legally obligated to retain it.
10. How We Use Your Information
We only use your personal data:
- For purposes directly related to your engagement with us
- Where permitted by law or with your consent
- To deliver, maintain and improve our services
We do not sell, rent, or trade your personal data to third parties.
11. Direct Marketing
You may receive promotional content if:
- You have provided consent or there is a lawful basis
- We give you the option to opt-out at any time
You can opt out by clicking “unsubscribe” in any marketing email or by contacting us.
12. Sharing Your Information
We may share your personal information with:
- Service providers and contractors who support our operations
- Energy retailers and regulators
- Legal, financial or professional advisors
- Government agencies, where required by law
- Parties involved in a business transfer or sale
If any disclosure involves overseas recipients (e.g. cloud hosting providers), we take reasonable steps to ensure your data remains protected.
13. Overseas Disclosure
Your data may be stored or processed in overseas locations. Where applicable, we ensure recipients adhere to standards aligned with the Privacy Act. However, you acknowledge that we may not be liable for breaches of foreign laws by overseas third parties.
14. Accessing and Updating Your Information
You have the right to access the personal information we hold about you, subject to certain exceptions. You may request:
- A copy of your data
- Correction of outdated or inaccurate information
We may require identification to process your request. If we refuse access or correction, we will provide written reasons and outline how you can challenge the decision.
15. Security Measures
We implement physical, electronic, and managerial safeguards to protect your information. These include:
- Secure servers and firewalls
- Restricted access to authorised personnel only
- Regular system updates and audits
Despite our best efforts, no method of transmission over the internet is 100% secure. If you suspect a breach of your personal information, please contact us immediately.
16. Data Breach Response
In accordance with the Notifiable Data Breaches scheme, if a data breach is likely to result in serious harm, we will:
- Assess the breach promptly
- Notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where applicable
- Take action to mitigate any risk of harm
17. Making a Complaint
If you believe we’ve mishandled your personal information or breached privacy laws:
- Contact us directly with your concern
- We’ll respond within 14 business days
- If unresolved, you may contact the OAIC (www.oaic.gov.au)
18. Contact Details
For privacy-related inquiries or requests, please contact:
Privacy Officer
Pickwell Enterprises Pty Ltd T/A GreenBloom Energy
58 Polly Parade, Tarneit, 3029
📞 Phone: +61 402 125 495
✉️ Email: info@greenbloomenergy.com.au